LAWN MOWING & MAINTENANCE TERMS OF SERVICE

We do not require a contract or commitment; however, we do not offer one-time cuts. Should you choose to cancel after one service, there will be an initial fee to resume future services.

Each basic care service includes mowing, edging, string trimming and blowing debris. It is our intention to leave each lawn looking better than we found it. Basic lawn service does not include trimming shrubs, plant bed weed control or blowing leaves out of the plant beds. Please let us know if you would like these tasks completed, and we can provide a separate estimate for these services.

Several factors can affect the growing season per yard, such as: health of the turf, type of grass, maintenance of the yard, weather, etc.; however, the typical growing season is from March – October. The off season is usually November – February.

During the growing season, we offer weekly or bi-weekly service options. During the off-season, we offer weekly, bi-weekly or *every four week service options. To achieve the healthiest and thickest growth, cutting your yard on a weekly routine during the growing season is recommended if you fertilize regularly.
*Please note that if your yard has a significant amount of leaves and you request every four week services during the off season, you will be charged a leaf cleanup fee separate from basic services on each visit. The cleanup fee is determined by the condition of the yard upon our arrival. This option is typically more expensive than continuing with bi-weekly services if you have a lot of leaves.

Please note that our schedule is determined by the weather, and we live in an area of frequent rain & wet grounds. We are committed to keeping customers on their regular schedule, but sometimes the weather makes this impossible. In addition to the rain, many yards in our area tend to hold water making them soggy after rain which means our equipment could possibly leave ruts &/or get stuck and damage your yard if we mow too soon. We leave a “rain day” open each week to assist us in ensuring all scheduled yards for the week are maintained. This does mean the specific day of the week of your services may slightly vary and of course, if one week has multiple rainy days, the schedule will be affected. Please rest assured if you are scheduled and there has been inclement weather, we will be there as soon as possible because keeping everyone on a consistent schedule helps us all! Most of the time, we are there the next fair weather day. We will never charge for a service that we did not provide due to inclement weather.

We ask that all your pets be kept indoors and all gates unlocked on your mow day. We are very careful about closing gates before we leave, but we do not guarantee that a pet will not escape from the yard; therefore, you are accepting our service with this provision. Also, it is the customers’ responsibility to ensure their gates & latches are in proper working order. We will close as best that we can given the condition of your gate and latch. Corona Lawns is not responsible for lost or injured pets.

We ask that you pick up all pet waste at least two days prior to your scheduled service. If we arrive and there is a significant amount of pet waste, we will be unable to complete your services.

We do not offer refunds nor do we return on an unscheduled day if a service cannot be completed due to a dog in the backyard, locked gate or pet waste. If skipping the service results in tall grass on the next service, the customer may be subject to a tall grass fee.

If for any reason you want to skip a service, we require a 48 business-hour notice. Cancellations made less than 48 business hours from your scheduled service date will result in a cancellation fee due to us saving your spot on our schedule.

On the third skipped service during the growing season, we will have to charge a save a spot fee that is equal to 1/2 your basic care package cost to save your spot on our schedule or cancel your services. We do not require commitment contracts; however, we only offer recurring services for basic care. This means once our schedule is booked, we don’t take on new clients & must turn down new clients in order to save your spot on our schedule. We will also have to charge a tall grass fee if you skip a service then we show up to mow your lawn and it’s overgrown.

We will never change your price without letting you know. Reasons we might change:
1. Inflation – each year we typically have a small price change for inflation and labor rates.
2. Sometimes we mess up and just really misprice things. In order to provide excellent service over the long run, we have to price things correctly.

Your first time service may be more than the recurring fee to maintain the yard. Additional costs are typically due to heavily overgrown grass, overgrown edges &/or a significant number of leaves, sticks or debris.

We mow Monday through Friday, 8:00 am to 6:00 pm. Unfortunately, due to the nature of our services, we are unable to provide an exact time your service will be completed. We try to keep services as close to the same day of the week as possible; however, inclement weather may affect this schedule at times and may also push our schedule into the weekend.

We do not bag grass clippings. We have professional equipment that will mulch your grass clippings, allowing the nutrients to return to your lawn.

We cannot cut more than one-third of the leaf of the grass to avoid damaging your turf. Cutting heights are typically determined by the type of grass you have, the current health of the grass, the temperatures (hotter temps = higher cutting heights), current height of the grass, how flat is the yard, how often the grass is cut & watered.

We do not work on Federal holidays. Customers that have a regularly scheduled service that falls on a holiday and those after a holiday in the same week, will have services shifted to one day later than usual in that week (weather permitting, of course!).

We require a credit card to be on file to start recurring services. Upon completion of your service, you will receive a job completion email notification. Invoices for the services are generated with seven days of the completed service, and cards are charged at that time. You will receive a copy of the paid invoice as a receipt each time the card is charged.